Refund & Return Policy

Last Updated: September 2026

At Ezar, we want our customers to receive products in good condition and according to their orders.

Because many fabrics may be cut according to the customer’s requested length or prepared for tailoring or customization, return and exchange conditions may differ from those applicable to standard ready-made products.

1. General Return Conditions

To request a return or exchange, please contact us as soon as possible after receiving your order.

Customers should provide:

  • Order number
  • Name and contact details
  • Description of the issue
  • Photos or videos where relevant

The product must normally be unused and in its original condition unless the return relates to damage or a defect.

2. Fabrics Cut to Customer Measurements

Fabrics that have been cut from a roll according to the customer’s requested length or quantity are generally considered prepared specifically for that customer.

For this reason, such fabrics may not be eligible for return or exchange because of:

  • Change of mind
  • Selecting the wrong quantity
  • Selecting the wrong color
  • Selecting the wrong fabric
  • No longer needing the product

Customers are therefore encouraged to carefully review their selection before confirming the order.

3. Tailored and Customized Products

Products that have been:

  • Tailored
  • Altered
  • Embroidered
  • Cut according to specific measurements
  • Customized according to customer instructions

may not be eligible for return, exchange, or refund once work has started or been completed, except where the product is defective or does not match the confirmed order.

4. Incorrect or Defective Products

Please contact us if you receive a product that:

  • Is different from what you ordered
  • Has the wrong quantity
  • Has a manufacturing defect
  • Arrives damaged

We may request photos or videos to verify the issue.

After reviewing the request, we may offer an appropriate solution such as:

  • Replacement
  • Exchange
  • Repair or correction where applicable
  • Refund

The appropriate solution will depend on the circumstances of the order.

5. Color Differences

Fabric colors displayed on the website may vary slightly from the physical fabric because of screen settings, lighting, photography, and production batch variations.

Reasonable color differences that result from these factors may not qualify as defects.

If exact color matching is essential, customers should contact us before ordering where possible.

6. Incorrect Measurements Provided by the Customer

Ezar is not responsible for tailoring or customization issues resulting from inaccurate measurements or incorrect instructions supplied by the customer.

If alterations are possible, additional charges may apply.

7. Order Cancellation

If you wish to cancel an order, please contact us immediately.

Cancellation may be possible if:

  • The fabric has not yet been cut
  • Tailoring or customization has not started
  • The order has not been dispatched

Once fabric has been cut or customization has started, cancellation may no longer be possible.

8. Refunds

Approved refunds will normally be returned through the original payment method where reasonably possible.

Processing times may vary depending on:

  • Payment method
  • Bank
  • Card issuer
  • Payment gateway

Shipping, tailoring, or customization charges may not be refundable where those services have already been completed, except where the issue resulted from an error on our part.

9. Delivery Charges

Where a return is accepted due to an incorrect, defective, or damaged product supplied by Ezar, we may cover reasonable return or replacement delivery costs.

Where a discretionary return is accepted for another reason, the customer may be responsible for delivery charges.

10. Products That Cannot Normally Be Returned

Subject to applicable customer rights, the following products may generally not be eligible for return or exchange:

  • Fabrics cut to a customer’s requested length
  • Tailored clothing
  • Customized products
  • Altered products
  • Embroidered products
  • Used or washed fabrics
  • Products damaged after delivery due to misuse
  • Products returned without sufficient proof of purchase

11. How to Request a Return or Refund

To request assistance, contact us at:

Ezar

Website: www.ezar.om
Email: info@ezar.om
Phone: 98916681

Please include your order number and details of the issue.