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Refund Policy
The refund policy is defined as follows:
- Returns can be made if the item is in the same condition as the original purchase
- Return within (15) days from the date of receipt.
How to refund:
For products that have been delivered, we will refund the value of the product subject to return in full including the fees for returning the product to us (excluding fees paid to ship the product to you) and this applies in the following cases:
- Products that are defective or not as described on the site.If the reason for the return is due to an error on our part, such as an error in pricing or description, or delay in delivery beyond the agreed date, and so on.
- For products that have not been delivered, you are entitled to receive a full refund if you cancel the purchase order.
Refund procedures
- The amount will be refunded to you at the same time we receive and inspect the product.
- Purchases paid with vouchers or credit cards: The amount will be refunded to your credit card: This will be done within thirty (30) days from the day we received the returned product.
Contact Us
You can contact us via email sale@ezarom.com, or through social media sites